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ITSM Process Consultant

  8 year to 13 year    bangalore , NCR

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Job Description :

Role Description: 1. Excellent, in-depth understanding, knowledge & hands on experience in designing, implementing and sustaining ITSM Process Setup 2. Accountable for ITSM Process solution, working closely with Solution Director/Manager & other Design SMEs to build over solution construct 3. Knowledge of tasks & activities constituting ITSM Process deliverables, structuring them logically - planning, risk identification & mitigation, dependency analysis etc. 4. Independently perform consulting assessment reviews & assist client organization in development, execution & testing of the solution 5. Hands on experience in Software and Hardware Asset Management Process, Demand and Availability Management process will be an advantage 6. Working knowledge of Service Integration Concept 7. Drive & own solution discussions and presentations with internal & external teams - deal reviews, solution workshops & solution reviews 8. Work under the guidance of Design Group Head/Solution Group Head to build a compelling, competitive & best-in-class solution 9. Participate & lead Due Diligence exercises (where applicable) with clients 10. Contribute to key initiatives in the practice which include creation of reusable artifacts like white papers, capability documents, case studies & other collaterals 11. Update knowledge repository regularly & ensure process artifacts are up to date 12. Validate, flag and log risk identified Experience: 1. ITSM process definition, implementation, assessments, compliance, CSI and quality management 2. Working experience on ISO / COBIT / ITIL / Six Sigma / Lean 3. Experience in Service Integration and Management 4. Experience in design and deployment of ITSM processes and procedures across various IT service lifecycle processes 5. Good command on spoken and written English 6. To work under minimal supervision and should be self-driven 7. Ability to articulate how business issues may impact overall IT services

Key Job Attributes :


Educational Qualifications :

15 years of full time education

Key Skills :

ITSM process consulting presales ITIL COBIT Service Integration and Management

Contact Details :

Kavya - kavya.s@handigital.com

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   Posted 1 year ago   157 Views