Summary (short description)
Support key client account teams; and project manage compelling digital solutions in support of overall business growth and revenue targets. Will provide strategic support to Account delivery leaders; and ensure seamless high quality delivery of marketing solutions. First point of escalation for Digital Accounts that are executed from India. Engage with Client Delivery and Markets teams to identify market trends, best practices, and new solutions that should be considered and/or applied. Establish and cultivate a culture of test and learn, continually identifying new ideas with an eye on improving the customer experience and business success metrics.
Duties and responsibilities
Provide technical leadership to the team members to ensure successful project delivery
Interface with customers from a technical expertise standpoint in areas such as architecture/ design/ analysis.
Work with the customer to understand and devise the high level functional and technical requirements of a project/service
Devise technical frameworks/ guidelines/ design standards/ quality checklists to ensure quality of the solution provided.
Lead the resolution of escalated technical issues/ challenges/ and escalate appropriately.
Ensure technical process adherence and quality of project by implementing engineering and quality metrics
Manage seamless delivery of digital marketing projects across multiple Client accounts
Create/Evaluate Project Plans and monitor Project progress and Delivery quality
Strong Stakeholder management through Reporting and Governance
Participate/contribute in technical design and architecture meetings with clients and internal stakeholders to design the systems that will meet business requirements
Collaborate effectively with the US account teams to identify the right fitment for key roles
Provide oversight and monitor overall account “health” for book of business from a delivery and quality standpoint
Troubleshoot project issues with Account Management and engage appropriate resources as needed
Proactively work to improve delivery quality, repeatability and on-time delivery of key projects as part of both project work and/or strategic company initiatives
Enhance India office credibility
4-year Marketing, Computer Science, or similar degree or comparable experience
10+ years professional experience in IT Service industry.
Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development, implementation, and support.
Have strong problem solving and negotiation skills in a client-facing environment
Up to date knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc) and Digital Content Management products
Experience in Delivery Leadership on Digital Transformation engagements
Be proficient in the development cycle – SDLC – waterfall and Agile methodologies
Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: industry) company groups
Strong Presentation and Communication skills
Ability to influence and/or implement tools (Jira, Relay, etc.) and processes for efficient delivery of engagements out of India
Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers
Ability to interpret stable and emerging trends to guide areas to deepen competencies.
Have the ability to work effectively under significant deadline pressure
Email Id : firstname.lastname@example.org