How does competency mapping help in the development of HR projects

Competency mapping when implemented in Human Resources (HR) services such as recruitment, talent acquisition etc., can benefit a company in numerous ways. Before discussing further, let us familiarize ourselves with the term competency mapping.

In the HR terminology, competencies are skills, behaviours and the ability of an individual to do a given task. Competencies distinguish employees/candidates from each other. Similarly, mapping is a method to augment investments in human capital by matching the core or identified competencies with an employee’s current skills and knowledge.

  • Aims and Objectives of Competency Mapping

The ultimate objective of competency mapping is for HR services to achieve long-term business aims. Through competency mapping, a company can ensure that external applicants and employees, during a recruitment campaign, are a perfect fit not only in their job roles but also in the company culture.

One of the most complex tasks in recruitment is succession planning. An HR manager has to keep in mind internal policies, conflicts and other factors before selecting an employee for promotion. Internal movement of employees can also lead to attrition and loss of talent to a company. Therefore, to tackle such issues, competency mapping is highly recommended. It works best in identifying the right employee required for a particular skill. It also takes the best advantage of an employee’s potential skills.

  • How does Competency Mapping work?

There is no particular method to track competency. However, mapping starts by observation of employees and their ability to adapt to company values such as customer/client service, technical know-how, reliability, credibility and communication. HR managers focus on levels of mastery and the inbuilt capacity of employees to achieve desired competencies.

For instance, client servicing as a skill includes the employees’ ability to solve problems, their attention span and interpersonal communication. Comparing an employee to the required standard later serves as a basis of promotion and hiring that yield a positive project outcome in the future.

  • Reasons for Competency Mapping:

As mentioned earlier, the goal of competency mapping is to assist HR projects which are crucial to the growth of a business. Competency mapping enables an HR manager to:

  • Measure human capital return on investment (ROI)
  • Reduce attrition
  • Map required candidate skills
  • Objectively evaluate candidate potential
  • Generate new business opportunities
  • Take decisions about a candidate objectively
  • Conduct accurate performance appraisal/internal audit
  • Manage human capital


  • Competency Mapping — a widely used Mapping tool

Competency mapping is a widely used mapping tool in most HR projects. Even though the mapping tool is simple to implement, it offers succinct and comprehensive insights into talent management and recruitment that no other tool can produce. The mapping tool evaluates core competency and required competency by labelling the range of performance in an employee(s). It further matches the competency with the core behaviour of the employee(s), thereby generating the perfect candidature for a job/skill requirement.

The mapping tool also ensures that HR project deliverables or services yield long-term business objectives and help company grow over a period of time.

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