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Java Product Support Engineer

Location: Bangalore
Education: B.E/ B.Tech / M.E/ M.Tech
No. of Positions: 3
Business Group:
Industry: Software Product Jobs
Posted date: 17th May 2012
Approx Hiring time in weeks: 0

Target Project/Product Details

Company Profile

One of the largest product development centers globally. It focuses on developing products, technology and solutions for its own groups. With vision of continuing technological leadership depends on its excellent and highly skilled people. Located in Bangalore, Gurgaon, Pune, Hyderabad and Mumbai

Skills

Key Skills:Java, Debugging, Product Support
Must have Skills:Java, Debugging
Good to have Skills:Protocols, Networking

Roles and Responsibilities

* Experienced in handling customer issues, ability to reproduce and troubleshoot complex multi-machine problems, and has very good diagnostic, problem solving & analysis skills.
* Has systems background (preferably around networking / protocols).
* Recommended Skills: Exposure to performance, protocols, Java programming.
* Candidates could be from Development / Test / Support background with above skills and orientation.

The engineer will be the sole L3 contact in the team for all customer issues reported on RPT.

His efforts will predominantly be on problem analysis, debugging, and reproducing the customer problems in-house.

Once reproduced and proven to be a product issue, he would handover the problem to a component developer so the latter can fix the defect in the code, while the L3 engineer meanwhile moves to the next such customer issue for its analysis.

candidate with some kind of systems experience would be preferred, since he will be debugging challenging customer issues that span the various RPT protocols (some networking/protocols kind of experience and/or exposure to performance testing is a definite plus).

Contact Details

Company Name:Leading Software Product MNC
Contact Email: usha@handigital.com